100% Satisfaction Guarantee
100% satisfaction guaranteed
We stand behind everything we do! We've got your back, because we're not happy until you are happy.
If, for any reason you are unhappy with your purchase online or in store, we will happily provide you with an exchange or refund within 89 days of purchase with appropriate proof of purchase. Simply return your unwanted items to us unworn, in its original condition including original packaging within 89 days from the date of dispatch. Proof of purchase will be required. A refund will not be processed if the goods are not received or the returned goods do not comply with the above conditions.
If you have been fitted with shoes or boots in store by one of our team and your feet aren't happy, you can return these within 30 days to be refitted with a replacement. We know how important it is for your feet to be comfortable out on the trails, so we'll work with you until it's right.
Our guarantee doesn't cover ordinary wear and tear or damage caused by improper use or accidents.
If your item has a manufacturing defect in its materials or workmanship, get in touch and we'll help with the next steps.
You can also read our Returns Policy here